Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
This online marketplace has revised its sizing categories for women's and children's clothes failing to inform all shoppers about the modification.
Social Media Response
Countless users and merchants are posting online stating that platform listings now display a modified sizing category versus the original listing as a result of the reclassification.
The platform stated the revised method more closely matches comparable marketplaces.
The platform has recommended to review their products and update the measurements by hand when needed, resulting in member annoyance.
Size Classification Modifications
Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The new system has a letter with a size spectrum for example S/UK 8-10.
For certain items, the size labels have been reassigned - for example a size L was formerly size 12 but now shows as UK 16-18.
User Stories
A fashion influencer, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," as the platform currently indicates.
A different member, located in Scotland, said garments she listed with size 14 tags were displaying on the service as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Manual Updates
Charlotte Lunn, based in Derby, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she stated.
Platform Context
The service features exceeding 100 million members, with 18 million British users.
It has become a favored option versus similar marketplaces including eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: previously, the service retracted a modification regarding delivery choices due to shopper criticism.
